SHIPPING & RETURNS
Standard Delivery - £4.50
Within 2-3 working days within England, Wales or Scotland, from date of dispatch.
1st Class - £5.50
Within 1-2 working days within England, Wales or Scotland, from date of dispatch.
Guaranteed Next Day Delivery (UK) - £7.50
Next day delivery service is sent via Royal Mail and is guaranteed next working day providing your order was made prior to 3pm the previous day and will require a signature on the receiving end. Next day delivery does not include weekend delivery or anything ordered after 3pm on Thursday.
Europe - £10.00
For countries inside the European Union. Maximum 6-day Delivery service.
Rest of World - £15.00
For all countries outside the European Union. Maximum 10-day Delivery service.
All International orders are sent via Royal Mail International Signed For service, taking a MAXIMUM 10 days to arrive and will require a signature at the receiving end.
NEED A RETURNS FORM? - Email us at firstname.lastname@example.org and we'll email one over within a timely manner.
General Returns Policy
We can only accept items returned to us within 14 days from the date your order was dispatched.
We can only accept exchanges for items returned within 30 days from the date your order was dispatched.
Items returned outside of the above periods may be refunded / exchanged at our discretion. You must email us at email@example.com to obtain approval. Please note that any items returned outside of the 14 day period for refunds or outside the 30 day period for exchanges that have not been approved by us at Empire Attire you will forfeit your item. We will not be able to return it to you either. We please ask that you fold returned items neatly before sending them back to us.
If you return an item for a refund outside of the 14 day return period but within the 30 day exchange period, you will have the choice to exchange your item or to be issued with store credit to the same value of your returned item. For all returns it is your responsibility to ensure that the item(s) get posted back to us safely. The instructions and address will be detailed on the returns form. We will only cover the cost of your return postage if your item is faulty or you have been sent the wrong item.
All items must be returned unworn and unmarked with the original tag still attached. Please be careful when trying on products. All items must be returned to us before a refund or replacement is issued. Please do not use scissors or knives to open your package; your packaging will have a tear section for easy access. Returns with scissor or knife marks will not be accepted. Items must be fit for resale. If you are returning items from two or more separate orders please include the individual returns slips for each order.
Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless, we have been given prior notice that an item is faulty. Delivery charges are non-refundable unless the item purchased is faulty or incorrect.
Sale Item Returns
Please note any items purchased from our sale may only be exchanged for another size/product or for a credit note of the same value. Refunds will not be given for any sale items.
I have made an order and need to cancel before dispatch
If you make an order in error and then need to cancel it before dispatch please email us as soon as possible at firstname.lastname@example.org including your order number (found on your order confirmation emailed to you by us on completion of your order). If your order has not been dispatched we will be able to refund the total paid by yourself including delivery costs, please allow up to 14 days for refund to show back in your account, although this is normally much faster. If it is too late to cancel your item then you will need to return your item(s) to us.
I want to return an item to Empire Attire
To return an item to us please follow the instructions detailed on the returns form which is included in your package. If you lose your returns form or require any further assistance you can email us at email@example.com.
I would like to return an item for something else
We will process your return within 5 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm that your return has been processed and your exchange item has been shipped. Please expect your item(s) within 2 working days. If you have not received it within 5 working days, please contact us at firstname.lastname@example.org.
I would like to return an item for a credit note or refund
We will issue a credit note/refund within 7 working days of receipt of your return. Once the credit note /refund has been processed, you will receive a confirmation email. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non-refundable unless you have received an incorrect or faulty item from us.
I have received a faulty item
If you receive a faulty item, please accept our sincere apologies for the inconvenience caused. You have 14 days from receipt of the faulty item to inform us. We will refund the original postage costs for all faulty items. After the 14 day period, we reserve the right to refuse your refund, unless substantial proof of the original fault can be provided.
I have received an incorrect item
If the item received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Contact us at email@example.com so we can advise on how to proceed. You have 14 days from dispatch to return the incorrect item to us. We will refund postage costs for all incorrect items.
Contact us at:
firstname.lastname@example.orgOur office opening hours are:
Mon-Fri: 9am - 5pm